Description

Qlik Support provides QVS Log Collector to aid the process of gathering log files from all services in a QlikView Server environment.

By using the QVS Log Collector when providing supporting material to any QlikView Server related support case all required logs are included. With a complete set of logs Qlik Support can make more accurate analysis and provide most efficient assistance on support cases.  

For details on usage, please see instructions in How To Use QVS Log Collector
Download QVS Log Collector from http://da3hntz84uekx.cloudfront.net/Support/QVSLogCollector.exe

If the QVS Log Collector can not be used, please gather all logs from the default locations listed below or from your customized log locations.

IMPORTANT: Logs must be collected for the range of dates when your reported issue occurred or for a range of dates specified by Qlik Support.
NOTE: The Log collector does not currently work for QV 12. Please collect logs manually using the information below as reference.

  
Log Log Location Commonly Used For:
QlikView Server (perf, events, sessions) C:\ProgramData\QlikTech\QlikViewServer QVS problems (starting point), QVS performance data, session and cal information
QMS (Management Service) C:\ProgramData\QlikTech\ManagementService\Log Problems in QMC, Task setup, setting server settings
QDS (Distribution Service) C:\ProgramData\QlikTech\DistributionService\1\Log QDS failures
QDS (Distribution Service) Task log C:\ProgramData\QlikTech\DistributionService\1\Log\ 
< Date > \ < Sub Folder for each distribution or reload >
Task failures, distribution errors
DSC (Directory Service Connector) C:\ProgramData\QlikTech\DirectoryServiceConnector\Log Authentication, active directory, custom directory problems, LDAP issues
WebServer C:\ProgramData\QlikTech\WebServer\Log Front end web traffic diagnosis, ticket requests and load balancing determination. Works in unison with IIS *
 * If using IIS as Webserver, please also attach IIS log (C:\inetpub\logs\LogFiles\W3SVC1)